Terms & Conditions

Shipping Policy

Free shipping within the 48 contiguous U.S. states on orders over $100. For orders shipping to Alaska, Hawaii, and other U.S. territories, shipping charges will be added to your invoice. On international orders, client is responsible for all shipping arrangements and expenses.

Minimum Order

Although there is no minimum order amount, orders under $100 will incur a $19.95 shipping and handling fee.

CONTACT SALES ORDER ONLINE

Payments / Business Info

  • Payments can be made by credit card, check, or cash.
  • ACH options are also available. Customers must reach out to our accounts receivable department.
  • Some orders may be subject to COD term.

Speak with your salesman about payment options. E-mail credit apps to creditreferences@fastenersdirect.com or submit/inquire about them here.

SUBMIT CREDIT APPLICATION SUBMIT TAX EXEMPT FORMS SUBMIT ACH Request a W-9 Form

Orders

Orders placed before 2:00 P.M. EST qualify for same-day shipping* and can be faxed to (585) 265-6678, emailed to sales@fastenersdirect.com, called into Fasteners Direct (585) 265-1990, or submitted via the Fasteners Direct website.

  • All special-made and fabricated items are non-refundable.
  • All special-made and fabricated items have a standard +/- 10%.
  • Certs are available upon request, with a possible additional cost.

*Fasteners Direct currently ships to the USA and parts of Canada.
*Out of stock items will ship when available.

J-BOLT DIMENSION FORM U-BOLT DIMENSION FORM L-BOLT DIMENSION FORM ANCHOR ROD DIMENSION FORM SUBMIT PRODUCT DIMENSION FORMS

Returns

Authorization for return product must be requested within 30 days of invoice date and will be assessed for a re-stock fee. Return shipping will be arranged and paid for by customer, who also must attach a Return Merchandise Authorization (RMA) from each package. The RMA is supplied by Fasteners Direct.

The credit will usually be issued within 10 business days or less after receipt of the product at the Fasteners Direct Facility.

When requesting a return please include the following:

  1. Company name & address
  2. Original order number
  3. Part(s) you wish to return and quantity
  4. Reason for return
  5. Contact information such as name, phone number, and email
  6. If you can, please upload your original invoice and/or packing slip

Send returns to:

Fasteners Direct
ATTN: Returns Department
1720 Boulter Industrial Park
Suite C
Webster, NY 14580
RETURN REQUEST FORM SUBMIT RETURN REQUEST FORMS

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